Shipping policy

Shipping Policy 

Thank you for shopping with LOORANA. We are committed to delivering your orders safely and as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the shipping method selected.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available) so you can monitor your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. LOORANA is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and help resolve the issue.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, unexpected delays caused by shipping carriers, customs, weather, or other circumstances beyond our control may occur. We appreciate your patience and understanding.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through the contact information provided on the LOORANA website.